Shipping policy

Shipping Policy for Provence Decoration UAE

At Provence Decoration UAE, we strive to ensure a smooth and hassle-free shopping experience for all our customers. Below is our detailed shipping policy to help you understand our processes and timelines.

Domestic Shipping (Within UAE)

  • Shipping Rates: We offer free standard shipping on all orders over AED 500 within the UAE. For orders under AED 500, a flat shipping fee of AED 25 will apply.
  • Delivery Time: Our standard delivery time within the UAE is 2-5 business days. Please note that delivery times may vary depending on your location and product availability.
  • Express Shipping: If you require expedited delivery, we offer express shipping at an additional cost. Orders placed with express shipping are typically delivered within 1-2 business days.

International Shipping

  • Availability: At this time, Provence Decoration UAE ships only within the UAE. We do not offer international shipping. For customers outside the UAE, please contact our customer service for further assistance.

Order Processing Time

  • Processing: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving payment confirmation. Orders placed after 3 PM will be processed the next business day.
  • Delays: In rare cases, processing may take longer due to high order volumes or product availability. We will notify you in case of any significant delays in shipping your order.

Tracking Your Order

  • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the tracking number to monitor the status of your delivery.

Damaged or Lost Packages

  • Damaged Goods: If your item arrives damaged, please contact us within 48 hours of receiving your order with photos of the damage. We will arrange for a replacement or a full refund, depending on the situation.
  • Lost Packages: In the event that your package is lost in transit, please contact our customer support team, and we will work with the carrier to locate your order or provide a replacement.

Delivery Restrictions

  • Remote Areas: Delivery to remote areas may require additional time. We will notify you if your location falls into this category.
  • PO Boxes: Unfortunately, we do not deliver to PO Box addresses. Please provide a valid residential or business address when placing your order.

Contact Us

For any shipping-related queries, please contact our customer service team:

We’re committed to ensuring that your Provence Decoration UAE order is delivered safely and on time.